Understanding your VuwaniTalk receipt

How to read your payment receipts and what to do if you notice a charge you did not make or expect.

Where to find your receipts

You can see a full transaction history inside the app, including every top-up and every call that was charged to your balance. Each top-up is confirmed with a receipt that follows a consistent format, like QF-RCP with a date and a unique number.

How to read a receipt

A receipt tells you the amount you paid, the date of the payment, and the payment method you used. It is your proof of purchase, so keep it safe if you ever need to raise a refund or a dispute.

A charge you did not expect

If you see a call charge you do not recognise, check the call history to confirm the destination and duration. Occasionally a long call or a premium-rate destination costs more than expected. If something still looks wrong, raise it with support and include the receipt where relevant.

About refunds and disputes

For top-ups, refunds are available within the conditions explained in Billing disputes and refunds. Start by emailing support with your receipt so we can investigate.