Billing disputes and refunds

When VuwaniTalk offers refunds, what the conditions are, and how to request one in a few simple steps.

Refunds are available for eligible top-ups

We aim to be fair with billing. As a general rule, refunds are available for PayPal and Paystack top-ups, provided the request is made within 30 days of the purchase and the amount is at least 1 USD. Refund eligibility is covered in our Terms & Conditions.

When refunds are not offered

Credit that has already been used for calls is not refundable, because we pay our carriers for those minutes. This is standard across VoIP services.

How to request a refund

• Email us at support@vuwanitalk.com.
• Include your receipt number and the amount you are questioning.
• Tell us the reason for the refund request.
• We will review it and respond with the outcome.

If something went wrong with a payment (for example, you were charged twice), let us know right away — see Contacting support for the fastest way to reach us.