How to delete your VuwaniTalk account

What deleting your account means for your balance, call history and data, and how to request it.

Deleting your account removes your data

Deleting your VuwaniTalk account permanently removes your personal data from our systems, including your profile, call history and any identity verification (KYC) documents you submitted. This cannot be undone, so make sure this is what you want.

Before you delete

• If you have a positive balance you intend to keep, use it or request a refund first, as deleting the account closes access to it.
• Make a note of any receipts or records you may need later.
• Consider whether you want to keep your number — deleting the account releases it.

How to request deletion

You can request deletion through our dedicated Delete Account page. The process confirms that you understand the implications before we action it.

What happens next

Once processed, your data is permanently deleted. Payment records may be retained only where required by law. If you change your mind partway, you can stop the process before it is completed — afterwards, you would simply create a new account. See also Privacy and your data.